Refund policy

Last updated 2026-11-07.

Glide comes with a 7-day money-back guarantee. If you ask within 7 days of your purchase, you get a full refund, for any reason.

How to ask

Write to support@motionvisionfx.com with your order number (it is in your receipt email), or use the link in your Creem receipt. We answer within 3 business days.

After 7 days

After 7 days, purchases are final, except in these cases:

• You bought Glide twice by mistake. We refund the extra purchase.
• Glide does not work on your computer and we cannot fix it. Tell support within 30 days of your purchase; if we cannot make it work for you, we refund it.
• The law requires a refund where you live.

How the refund is paid

Orders are processed by Creem, our online reseller and merchant of record. Refunds are issued through Creem, back to the payment method you used. How long it takes to show up depends on your bank or card.

When a purchase is refunded, its licence code is switched off and Glide stops working with it.

Chargebacks

If something is wrong with a payment, please contact us first. Most problems are sorted out faster by email than through a dispute with your bank.

See also the terms of sale and licence and Creem's buyer terms.